This is the second of the three items scored with the empathy criteria. Unlike the last item, however, this one focuses on how the teacher responds when the parent starts to get a bit more personal. What does the teacher do when the parent says, “Maybe it’s me. There’s a weight on my shoulders?”
Note that in 2020-2021, teachers had a bit more time to engage with the parent on this item. We are using 2018-2019 data here and teachers often only had time for one quick follow up with the parent about the weight. In other words, in 2020-2021, the scoring should look a lot more like the work item than it is does here!