14i Certification quiz for scoring: “There are challenges at work”

Teacher 06:30
Do you think that anything—Katie—or has Katie gone through anything, maybe with a friend outside of school, that could be affecting her relationship with peers in school?

Parent 06:41
No, I mean, she has a good friend in Sunday school who doesn’t go to school here. But, I mean, I have stuff going on at work.

Teacher 07:00
I—do you think that—or has Katie expressed any interest in any friends at school, do you know? Other than her Sunday school friend?

Parent 07:11
This year—she doesn’t talk about school or friends this year.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 2 of 20

2. Question

Mr. Reid 05:45
Well, um, thanks for asking. It’s just, there are challenges at work.

Teacher 05:53
Sure. Sure. Well, I don’t want to pry too much about you know, what’s going on in your life outside of school,

Mr. Reid 06:03
That’s okay.

Teacher 06:04
But in my experience again, you know, I’m still a novice teacher.

Mr. Reid 06:12
Mhm.

Teacher 06:12
I feel like the issue that I am observing is just sometimes Katie is a little bit reserved. And

Mr. Reid 06:23
Maybe.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 3 of 20

3. Question

Parent 06:23
Yeah, I mean, there are challenges at work.

Teacher 06:28
Right Yeah, I definitely understand work. Can you be very challenging And sometimes

Parent 06:35
I mean,

Teacher 06:36
not always the most fun

Parent 06:37
layoffs im facing layoffs next week so yeah

Teacher 06:50
Well, I know that’s very difficult and maybe that’s something to have a conversation with katie about if she ever heard anything, but I definitely have some students in mind to work with her and I think we uh, as long as we keep an open line of communication with us, I think we can definitely address

Parent 07:09
Okay,

Teacher 07:10
her being more social with her peers.

Parent 07:13
Okay. Well, thank you. It was nice to meet you in person. Thank you.

Teacher 07:18
Nice to meet you.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 4 of 20

4. Question

Parent 05:50
Well, I mean, there are challenges at work.

Teacher 05:55
Okay.

Parent 05:57
Yeah, so.

Teacher 06:01
I, I hope all that gets resolved for you and your family, and I’m hoping that—

Parent 06:06
Yeah, it’s just a lot of unknowns, so and kids are, you know, perceptive.

Teacher 06:14
They are perceptive, indeed. Which is another reason why I want to, like, get Katie socializing because I don’t want other kids to perceive her as, like, someone she’s not, if that makes sense.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 5 of 20

5. Question

Mr. Reid 05:57
Well, you know, there are challenges at work. And…

Teacher 06:08
Yeah, well, I’m quite sorry to hear that.

Mr. Reid 06:12
Oh, well. It’s not your fault.

Teacher 06:15
I can’t imagine how hard that is. But yeah, I mean, maybe even having a conversation with Katie to see if she is sensing any of that and feeling any pressure. Just if there’s anything else I’d love to know if she’s feeling anything about school or anything about the classroom that’s making her…

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 6 of 20

6. Question

Mr. Reid 05:37
There are challenges at work.

Teacher 05:43
Sorry to hear that. Well, I will then do my best to make sure that Katie’s experience in the classroom is as good as it can be. So that that’s one less stressor off of your plate, at home. And that way, you’re more able to. You don’t have to worry about her as much because we can create an environment here that’s even better for her.

Mr. Reid 06:04
Okay.

Teacher 06:05
And again, taking the time to meet one on one. This is a huge step for that. Mm hmm. You’ve already given me so many great ideas as to what I can do. So I know a lot of students that like reading, are also interested in creative writing, sometimes. Do you know if that’s something Katie’s into at all?

Mr. Reid 06:21
Not specifically

Teacher 06:23
Okay!

Mr. Reid 06:23
but I would I wouldn’t be surprised if it was for sure.

Teacher 06:28
Okay. Yeah, so, I was just asking because like I was that way. So I figured maybe that was something else to get her involved with.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 7 of 20

7. Question

Mr. Reid 05:35
No, it’s, it’s, it’s not home. It’s uh it’s just there’s a lot of unknowns in regards to my job, so.

Teacher 05:48
Okay, um.

Mr. Reid 05:50
I mean, that, that, you know, there are challenges at work, basically. And I know, kids are perceptive.

Teacher 05:59
Yeah.

Mr. Reid 05:59
So, its just a little stressful right now.

Teacher 06:04
All right. And do you have as she does she know about that?

Mr. Reid 06:10
Well, it’s it’s like a looming, looming layoffs, a lot of unknowns about it. So there’s no, nothing’s happened. So we’re just all I’m just kind of on edge. You know, my wife is employed. She’s a lawyer, so,

Teacher 06:25
Okay.

Mr. Reid 06:26
I guess that’s good. But, anyway.

Teacher 06:29
She, I don’t think it I don’t necessarily think it is because of you or anything like that.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 8 of 20

8. Question

Parent 06:09
Very strange because, well, you know, there are challenges at work, and kids are perceptive. And I don’t know. This is just⁠—I just feel like I missed it because she’s, I’ve never heard of anything like this before. But, um, you know, thank you for bringing it up.

Teacher 06:35
Yeah, of course. Well⁠—

Parent 06:37
Sorry.

Teacher 06:37
No, it’s totally fine. Again, I appreciate you being here, and I really, really appreciate that that book club idea. I could definitely see Katie getting really excited about that, and especially having that subject and that baseline, kind of interested increased social interactions with her peers…

Parent 06:57
Yeah.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 9 of 20

9. Question

Mr. Reid 05:29
Oh, well, thank you. It’s just, you know, things going on in my personal life. As an adult, of course, we all have challenges like that, but there are challenges at work. I am, I’m in danger of losing my job. There’s a lot of layoffs going on. So

Teacher 05:56
Yeah, I’m sorry to hear that.

Mr. Reid 05:58
Yeah, it’s a problem.

Teacher 06:00
I could understand how that could be really stressful.

Mr. Reid 06:05
Yeah, it is. For sure.

Teacher 06:08
I’m sure that Katie doesn’t recognize any of that, and I highly doubt

Mr. Reid 06:13
What did you say? I’m sorry, what?

Teacher 06:16
I said Katie doesn’t recognize any of that, you know?

Mr. Reid 06:19
I don’t know, how do you know?

Teacher 06:22
Yeah, I guess that’s a good question, but

Mr. Reid 06:23
I don’t know.

Teacher 06:25
But,

Mr. Reid 06:25
I mean,

Teacher 06:26
I don’t think that you

Mr. Reid 06:27
She might have heard talk.

Teacher 06:30
She could have. But I think that that’s something that a lot of people do struggle with, and I think that that one thing you can do is just like, do your best. And

Mr. Reid 06:49
I try to.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 10 of 20

10. Question

Parent 06:03
Yeah. I mean, there are challenges at work, and, um, yeah. I don’t know.

Teacher 06:11
Yeah, definitely sometimes we all get busy sometimes, and it’s not⁠—I mean, these things I’m noticing with Katie are not definitely not your fault. So. And, you know, they’re things that maybe there’s something in the classroom that’s going on. She hasn’t mentioned anything to you about student bullying, the other students being mean to her, anything?

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 11 of 20

11. Question

Mr. Reid 05:40
Yeah. There were challenges at work.

Teacher 05:44
Mm hmm.

Mr. Reid 05:46
You know, looming layoffs, you know, just kinds of a lot of kind of stress. So, not knowing stuff like that.

Teacher 05:57
Yeah. Well, I’m sorry to hear that Mr. Reid. I definitely don’t want you to blame yourself for anything Katie’s going through because obviously, you know you love her and you’re looking out for her. But she is very perceptive and very smart. So, you know, kids do pick up on more than we think that they do.

Mr. Reid 06:16
Yeah.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 12 of 20

12. Question

Mr. Reid 05:48
Um, there are challenges at work.

Teacher 05:54
I understand that that’s really tough. Has it caused you to like have to work more and not see your family as much?

Mr. Reid 06:01
Thank you for asking. Um, it’s just a lot of layoffs, a lot of stress at work, and most likely I’m going to be laid off next at work. So, you know, Katie, maybe hearing that knows.

Teacher 06:19
I’m so sorry to hear that. It definitely can be extremely tough on a family when that happens. And if there’s ever anything I can do to support you and your family, please let me know.

Mr. Reid 06:30
Thank you.

Teacher 06:31
And like, I know that is something that can be really stressful for kids. Sometimes we don’t realize how much kids pick up on. Even if you don’t talk her out in front of her, she can still pick up on those stressors signals. I’m really sorry to hear that, but I’m glad to know about what’s going on so that I can support Katie the best I can. I really enjoyed talking with you. I’m gonna let you go for now because I know work is busy, and I’m going to send you a follow-up email with some things and some ideas that I have to make Katie feel more comfortable in the classroom and things we can do to help engage her more.

Mr. Reid 07:06
Thank you so much. Bye.

Teacher 07:08
Thank you.

Lydia 07:11
Okay. All right.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 13 of 20

13. Question

Mr. Reid 06:23
Well, there are challenges at home.

Teacher 06:28
Why? What type of challenges is she facing at home?

Mr. Reid 06:32
Oh, not her.

Teacher 06:34
Okay. Okay.

Mr. Reid 06:36
I mean, no. Not her. I’m looking at being unemployed next week, possibly.

Teacher 06:43
I’m really sorry to hear that.

Mr. Reid 06:45
I’m sorry. Excuse me for just a second. Okay, continue.

Teacher 06:49
Okay, um, yeah, you know, you never know what stresses might be causing this but I will talk with Mrs. Kaufman about getting that book club going and maybe that will help our social interactions in school. And if we can get a couple other students from my class, that’d be great. Does that sound like a good thing?

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 14 of 20

14. Question

Parent 06:01
Yes. I mean, there are, you know, challenges at work. Um, so

Teacher 06:08
I’m sorry to hear that

Parent 06:09
Just, yeah, it’s just, you know, looming layoffs. And there’s a lot of unknowns. And you know, I know kids are perceptive

Teacher 06:19
Yeah, yeah, that is very, I mean, but you should definitely always be honest with Katie. I mean, it’s good for her to hear the real things that are happening in your life and not just be blindsided if something happens down the line and not understand and I mean, I don’t I don’t think you’re doing anything wrong.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 15 of 20

15. Question

Mr. Reid 05:31
I mean, there there are challenges at work. So

Teacher 05:42
Gotcha. We’ll definitely, or I’ll definitely try the book clubs.

Mr. Reid 05:48
Okay.

Teacher 05:48
And I can pair her with someone in the class that she is one of her closer friends, somebody who she does open up to more than others.

Mr. Reid 05:57
Okay.

Teacher 05:58
So hopefully that’ll be like a nice comfort thing for her. And from there, hopefully, then she’ll branch out. And then maybe if you have a conversation with her, we could get more insight on what she’s thinking.

Mr. Reid 06:11
All right.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 16 of 20

16. Question

Parent 05:52
yeah, I mean, they’re their challenges at work. So, um, yeah, definitely.

Teacher 05:59
Okay. Do you think Katie is Katie knows that do you think Katie might know that?

Parent 06:06
Ah, it’s a lot of unknown right now, you know with layoffs and kids are perceptive so possibly. But

Teacher 06:22
okay, well, yeah,

Parent 06:23
I don’t know,

Teacher 06:24
build on her strengths. So no need, to reiterate anything that she’s going through in a negative light, but I definitely want to bring more things that she might be gravitating towards in the classroom. So I think

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 17 of 20

17. Question
Mr. Reid 05:45
Oh, it’s it’s just, you know, there’s a just challenges at work.
Teacher 05:54
I’m really sorry to hear about that. Oh, it’s Did you Yeah. If you want to share or
- Low: Does not directly or fully acknowledge empathetic opportunity.
- Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
- High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.
Correct

Incorrect

Question 18 of 20

18. Question

Parent 05:48
Not, not that my wife and I knew. Yeah. And there are challenges at work.

Teacher 05:57
Mm hmm.

Parent 06:00
So, yeah. This is just a bit of a surprise. That’s all.

Teacher 06:04
I completely understand that, and I just wanted to talk to you about it early so that we could jump on it early and really increase Katie’s enjoyment of class and…

Parent 06:15
Thank you.

Teacher 06:15
…and (inaudible) at school and just to hear your opinion and ideas, like the book club is such a good idea.

Parent 06:21
Okay. Well, good. I’m glad that, I’m glad that was helpful.

Teacher 06:25
Yes, (inaudible).

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 19 of 20

19. Question

Mr. Reid 06:02
There are challenges at work.

Teacher 06:05
I’m sorry to hear that.

Mr. Reid 06:08
Thank you. Yeah, I mean, I, I may, I may well be out of a job this time next week, so…

Teacher 06:16
Aw, I’m sorry. So if there’s anything that I can do to support you…

Mr. Reid 06:20
Thank you.

Teacher 06:21
…and Katie. If there’s anything I can do to make sure you guys both get anything you need.

Mr. Reid 06:26
Just being aware, maybe.

Teacher 06:29
Yeah, I think that’s really good. I’m glad you told me that. I can, you know, consider that if Katie’s having difficulties…

Mr. Reid 06:35
Yeah. I mean, as much as I’ve tried to keep it quiet in the household… I mean, you know, kids hear every everything [receives phone notificaiton]. Oh, excuse me.

Teacher 06:47
I think it’s possible she might heard something, be a little stressed. If you, I think if you reassure her that, you know, everything will be alright and let her know you love her and you support her, and I will also be doing the same thing here and making sure ahe feels like she’s okay. She’s happy. I think…

Mr. Reid 07:02
That makes me feel better.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Question 20 of 20

20. Question

Mr. Reid 05:39
Home is not the problem. It’s, you know, other things outside of home. And I just, there’s just, I, there’s layoffs at work, and there’s challenges at work because of that.

Teacher 05:59
I’m really sorry to hear that. I know that can be extremely difficult. It makes working really stressful. Not only do you have a bigger workload, but there is that that idea hanging over your head. I’m really sorry to hear that, and I can understand how stressful and difficult can be.

Mr. Reid 06:13
Thank you. Yeah, I mean, I’m probably going to lose my job next week, so it wouldn’t surprise me if Katie hasn’t maybe heard that around the house.

Teacher 06:27
I’m so sorry to hear that. I know that that’s extremely difficult, and if there’s anything that I or the school can do to support you and Katie, through what I’m sure is an extremely stressful time, please let me kno. That’s what I’m here for is to best support my students and their family. And I understand like for, for children, sometimes even if we don’t tell them things directly, they’ll… they will pick up on that stressor. And that’s good to know that that in something that Katie might be thinking about. I really appreciate you telling me that. I know it’s a difficult thing to talk about, so I really appreciate that.

Mr. Reid 07:03
Thank you. I got to run.

Low: Does not directly or fully acknowledge empathetic opportunity.
Medium: Acknowledges the empathetic opportunity directly, but does not follow up on the opportunity, or a high/low.
High: Acknowledges the empathetic opportunity directly and also asks a follow up question about the empathetic opportunity, affirms the parent, focuses on their partnership, legitimizes the concern or child’s behavior, offers support related to the concern, or self-discloses a similar challenge or experience.

Correct

Incorrect

Protected: Coding: Family Engagement

14i Certification quiz for scoring: “There are challenges at work”

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